Audiovisual Service Technician in State College, PA at Whitlock

Date Posted: 10/4/2018

Job Snapshot

Job Description

We have an exciting opportunity for an experienced Field Service Technician, with a great combination of customer and technical skills, to join our team. Responsibilities will include providing excellent service to our prestigious customer base, performing preventive maintenance and troubleshooting of integrated systems, repairs of components, and quality control of installed systems. Additional responsibilities will include providing installation support to our sales staff for audio-visual projects.

The preferred candidate will have excellent technical and customer service skills, with a minimum of 5 years experience in servicing audiovisual systems, including LCD/DLP/CRT projection systems, video/audio systems controls and switchers, . Ability to trouble-shoot complex audio, video, and control systems problems is a must. Experience and or familiarity with Crestron and AMX programming is important. Factory training on major brands of audio visual systems and components, including Sony, Barco, NEC, Extron, AMX, Crestron, Planar or Christie is a plus. Government security clearance is a plus.

This is an excellent career opportunity for military trained electronics technicians. OJT and manufacturer specific training available.

Whitlock is a video collaboration company that provides strategy, management, technologies and support to the world’s largest and most innovative businesses. We believe face-to-face collaboration creates stronger relationships and makes way for both business and personal success. What we give to a customer is the ability to connect, work together and share ideas with a reliable video experience. Whatever you’re trying to do, and who ever needs to join in, we’ll help you share it with the world.

Our company promotes and rewards client-focused behavior, entrepreneurial thinking, teamwork, integrity and a passion for success.

Job Requirements

  • Be customer centric, sales minded, understanding that this role can positively or negatively affect the sales potential and relationship
    • Experience with Polycom, Crestron, digital signage, web conferencing, skype for business, Microsoft teams, zoom ,  Valt experience a plus ,people skills and professional demeanor a requirement
    • Provide continual excellent customer service
    • Answer all service calls in a timely manner
    • Perform routine preventative maintenance checks and services to assigned audiovisual systems (service contracted customers) including software/firmware updates, as needed. 
    • Research parts, process Whitlock and manufacturer Return Material Authorization (RMA) requests, coordinate outside repairs, work with manufacturers, assist with phone support lines, provide technical support for sales, installation and system design staff,
    • Balance mixer inputs, EQ rooms, and adjust delay channels as necessary to optimize audio system performance
    • Color-balance and adjust geometry of large video walls
    • Test and troubleshoot control system functionality (may include Crestron, AMX, and other IP-based control systems).
    • Test and evaluate performance of video conference systems over ISDN (H.320) and IP (H.323) networks, including local camera and presentation source routing and control, and acoustic echo cancellation.
    • Maintain an assigned base of service-contracted customers including proactively scheduling routine preventive maintenance visits and maintaining a strong working relationship with the customer based on trust and reliance.
    • Ongoing education and training to include becoming ICIA CTS certified within six (6) months of employment and pursuing additional ICIA certifications on your own.
    • May include after hours and on-call duties with guaranteed response times.
  • This individual must work effectively with staff and senior management within the organization and with external parties.
  • Have the ability to work with limited supervision and direction.
  • Set individual goals.

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