On-Site A/V Manager in Cambridge, MA at Whitlock

Date Posted: 10/24/2018

Job Snapshot

Job Description

Onsite Audio Visual Manager, maintains and is responsible for all onsite service offerings and repairs of customers’ fully integrated systems. Onsite managers interfaces direct with the customers on a daily basis and their responsibilities include maintaining daily functionality of all AV and integrated conference rooms. The position calls for collaboration with client management teams and other company employees; this is a key role in maintaining a good partner relationship and being sensitive to our client’s needs.

Whitlock is a video collaboration company that provides strategy, management, technologies and support to the world’s largest and most innovative businesses. We believe face-to-face collaboration creates stronger relationships and makes way for both business and personal success. What we give to a customer is the ability to connect, work together and share ideas with a reliable video experience. Whatever you’re trying to do, and who ever needs to join in, we’ll help you share it with the world.

Our company promotes and rewards client-focused behavior, entrepreneurial thinking, teamwork, integrity and a passion for success.

Job Requirements

  • Oversee that the onsite team is meeting all their responsibilities.
  • Assist team members with timesheet approval, paid time off requests, scheduling for shift coverage, and other managerial duties as needed
  • Provide reports and adhere to metrics outlined in contract to provide service level defined per agreement. Act as a first point of escalation for the customer.
  • Liaison between Customer and Whitlock, coordinating weekly/monthly meetings in order to identify value adds.
  • Work with SDM, AE, and other Managed Services team members to facilitate customer QBR’s
  • Mentor team members in technical and client facing skills
  • Keep management informed of key issues and changes which may impact expected business results
  • Risk assessment- Analyze problems and drive meaningful solutions
  • Implement processes as needed to enable smooth service delivery
  • This individual must work effectively with staff and senior management within the organization and with external parties.
  • To be successful, this individual must demonstrate favorable results through leadership and influencing others.