On-Site A/V Service Technician w/ Security Clearance in Offutt Air Force Base, NE at Whitlock

Date Posted: 2/20/2018

Job Snapshot

Job Description

Whitlock has a great opportunity for an experienced On-Site Service Technician to support our fantastic enterprise client base! The On-Site Service Technician provides technical support to customers through electronic dispatching, performs  preventive and corrective maintenance on audiovisual and broadcast systems, provides technical support to projects as needed, and manages customer relationship from a service perspective by providing professional, courteous support at all times. The On-Site Service Technician will coordinate very closely with the Help Desk, Sales, Management and Technical Operations to identify and repair customers customized solutions, identify sales opportunities, commitments and expectations, and will assist in training clients regarding their systems design, and its technical capabilities. This is a great opportunity for a self-driven candidate who thrives on working with cutting edge AV technology and interfacing with customers!

Whitlock is a video collaboration company that provides strategy, management, technologies and support to the world’s largest and most innovative businesses. We believe face-to-face collaboration creates stronger relationships and makes way for both business and personal success. What we give to a customer is the ability to connect, work together and share ideas with a reliable video experience. Whatever you’re trying to do, and who ever needs to join in, we’ll help you share it with the world.

Our company promotes and rewards client-focused behavior, entrepreneurial thinking, teamwork, integrity and a passion for success.

Required Skills
  • Provide continual excellent customer service
  • Answer all service calls in a timely manner
  • Perform routine preventative maintenance checks and services to assigned audiovisual systems (service contracted customers) including software/firmware updates, as needed. 
Required Experience
  • Security Clearance Required
  • Candidate will be required to support and accomplish tasks associated with AV.
  • All AVCR functions to include technical support, monitoring VTCs, meetings, briefings, ceremonies, conference rooms, presentations support, scheduling, Commercial Access Television (CATV), collaborative tools, visualization tools, AV projects, remote facilitation, HUB operations, digital signage, video feeds, video and audio distribution and AV troubleshooting.
  • Support for all conference room’s video display and audio systems, to include simultaneously displaying presentations/information, when appropriate; support and administer all digital signage in the facility; support and administer all touch panels in the facility; administer all AV distribution equipment, AV switching equipment, displays, and other associated equipment that provide a secure, robust, and integrated information system between the end users and their required resources, to include lifecycle management of that equipment.