On-Site A/V Service Technician in New York, NY at Whitlock

Date Posted: 1/9/2020

Job Snapshot

Job Description

Whitlock has a great opportunity for an experienced On-Site Service Technician to support our fantastic enterprise client base!  The On-Site Service Technician provides technical support to customers through electronic dispatching, performing preventive and corrective maintenance and helping manage the customer relationship.  This is a great opportunity for a self-driven candidate who thrives on working with all levels of AV technology and interfacing with customers!

Additional Responsibilities 

  • The individual will be supporting in store digital signage systems, video walls, kiosks and music systems as well as installing and troubleshooting basic and complex multimedia systems.
  • Assist the Events staff to define and prepare AV/IT needs/requirements for all events.
  • Experience in live event production, multimedia operations, broadcast/streaming, video production or audiovisual communications.
  • Technical understanding of audio, video and IT systems (a combination of broadcast HD-SDI, DVI, 4k, and HDMI audio visual set ups).
  • Knowledgeable on a video production set up with multiple remoted controlled cameras, Ross/Granite Production Switch, Resolume, Robotics controller and software-based recording.
  • Knowledge of video editing and graphics and encoding software, HTML, XML, Evertz Systems and Equipment as well as web technologies and streaming a plus.
  • Hands on Experience, including equipment setups, cabling and basic installation skills and troubleshooting skills a must.
  • Basic understanding of network infrastructure and flow and setting up network connections.
  • Must work well under pressure and with all levels of Client Management team, outside Production Team.
  • Must be available on call and weekends for Emergency Repair or Troubleshooting for live events.

Whitlock is a video collaboration company that provides strategy, management, technologies and support to the world’s largest and most innovative businesses. We believe face-to-face collaboration creates stronger relationships and makes way for both business and personal success. What we give to a customer is the ability to connect, work together and share ideas with a reliable video experience. Whatever you’re trying to do, and who ever needs to join in, we’ll help you share it with the world.

Our company promotes and rewards client-focused behavior, entrepreneurial thinking, teamwork, integrity and a passion for success.  We also provide training to ensure employees develop themselves for their own career and to add value to our clients.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Job Requirements



Required Skills

  • Minimum five (5) years' experience installing and servicing audiovisual systems; broadcast AV systems or similar technology in defense electronics
  • Balance mixer inputs, EQ rooms, and adjust delay channels as necessary to optimize audio system performance
  • Color-balance and adjust geometry of large video walls
  • Test and troubleshoot control system functionality (may include Crestron, AMX, and other IP-based control systems).
  • Test and evaluate performance of video conference systems over ISDN (H.320) and IP (H.323) networks, including local camera and presentation source routing and control, and acoustic echo cancellation.
  • Manufacturer training and/or sufficient experience servicing audio visual processors and other related sub-systems as needed to properly maintain Customer deployed systems.
  • Ongoing education and training to include additional certifications on your own with support of manager
  • CTS certification preferred, or must be willing to attain a CTS within 6 months of employment. Other AVIXA certifications such as a CTS-D or CTS-I are a plus.
  • Strong computer skills including Microsoft Office (Word, Excel, PowerPoint, Outlook, Project, SharePoint, Skype for Business, etc.)
  • Current familiarity with commercial audiovisual, videoconferencing and broadcast manufacturers of equipment, including some direct training such as Extron, Cisco, Polycom, Crestron, AMX, Barco, Christie, Biamp, NEC, Sharp, Sony,   Middle Atlantic, Shure and others.
  • Must have the ability to work with limited supervision and direction. 
  • May include after hours and on-call duties with guaranteed response times. 
  • May require out-of-town travel and overnight visits to remote location