On-Site AV Manager in Boston, MA at Whitlock

Date Posted: 3/6/2020

Job Snapshot

Job Description

Whitlock has a great opportunity for an On-Site AV Manager to join our team. The On-Site AV Manager, maintains and is responsible for all onsite service offerings and repairs of our customers’ fully integrated systems. On-Site managers interfaces directly with the customers on a daily basis and their responsibilities are to ensure daily functionality of all AV and integrated conference rooms. The position calls for collaboration with client management teams and other company employees; this is a key role in maintaining a good partner relationship and being sensitive to our client’s needs. 

Whitlock is a video collaboration company that provides strategy, management, technologies and support to the world’s largest and most innovative businesses. We believe face-to-face collaboration creates stronger relationships and makes way for both business and personal success. What we give to a customer is the ability to connect, work together and share ideas with a reliable video experience. Whatever you’re trying to do, and who ever needs to join in, we’ll help you share it with the world.

Our company promotes and rewards client-focused behavior, entrepreneurial thinking, teamwork, integrity and a passion for success.

Job Requirements

Required Skills

  • Direct oversight of our On-Site Service Team.
  • Avixa CTS certification preferred. CTS-I and/or CTS-D is a plus. 
  • Hands on troubleshooting of high end fully integrated Audiovisual Systems. 
  • Past installation and commissioning experience is preferred.
  • Assist team members with time-sheet approval, paid time off requests, scheduling for shift coverage, and other managerial duties as needed
  • Provide reports and adhere to metrics outlined in contract to provide service level defined per agreement. Act as a first point of escalation for the customer.
  • Liaison between Customer and Whitlock, coordinating weekly/monthly meetings in order to identify value adds.
  • Work with SDM, AE, and other Managed Services team members to facilitate customer QBR’s
  • Mentor team members in technical and client facing skills
  • Keep management informed of key issues and changes which may impact expected business results
  • Risk assessment- Analyze problems and drive meaningful solutions
  • Implement processes as needed to enable smooth service delivery
  • This individual must work effectively with staff and senior management within the organization and with external parties.
  • To be successful, this individual must demonstrate favorable results through leadership and influencing others.


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