Regional Director of Operations in Addison, IL at Whitlock

Date Posted: 1/18/2020

Job Snapshot

  • Employee Type:
  • Location:
    Addison, IL
  • Job Type:
  • Experience:
    Not Specified
  • Date Posted:

Job Description

Whitlock has a great opportunity for an experienced Operations leader based in our Western Region. The Regional Director of Operations (RDO) works with our leadership teams to ensure we have a scalable and consistent delivery model for our growing Enterprise customer base. As building long term and profitable customer relationships is imperative for our continued success, the RDO will work in close coordination with our Regional Operations Managers, Enterprise Resource Group and Regional Directors of Sales to develop and drive the Whitlock standards and best practices. In addition, duties will include driving accurate forecasting, balancing of National and Regional resources and key focus on effort towards developing and recruiting the most talented team in the industry. The RDO will have direct oversight of our Regional Operations Managers at the branch level. As an Operations leader at Whitlock, it’s important to adopt and embrace the Whitlock vision, culture and Enterprise Teamwork between regions.

Whitlock is a video collaboration company that provides strategy, management, technologies and support to the world’s largest and most innovative businesses. We believe face-to-face collaboration creates stronger relationships and makes way for both business and personal success. What we give to a customer is the ability to connect, work together and share ideas with a reliable video experience. Whatever you’re trying to do, and who ever needs to join in, we’ll help you share it with the world.

Our company promotes and rewards client-focused behavior, entrepreneurial thinking, teamwork, integrity and a passion for success.

Job Requirements

Required Skills

  • A minimum of a Bachelor’s Degree.
  • A minimum of 15 years’ experience directly in the field of technical integration services, preferably in AV, IT, Unified Communications or closely related field.
  • A minimum of 10 years’ experience in managing various trades, designers, engineers, project managers, customer support and others
  • Must have experience managing an operational P&L
  • Strong people management skills
  • Solid background in pre and post-sales support
  • Need to have experience recruiting and developing Talent. This includes a strong background in performance management
  • Ability to manage teams across multiple geographic regions.
  • Previous experience building a consistent, scalable and profitable business.
  • A good understanding of trends within the AV, Unified Communications and IT industries
  • Professional demeanor, excellent people skills and interact well with customers
  • Good presentation and motivation speaking skills.
  • Need to be willing to travel up to 30% of the time


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