Senior On-Site Service Technician in Atlanta, GA at Whitlock

Date Posted: 7/16/2018

Job Snapshot

  • Employee Type:
  • Location:
    Atlanta, GA
  • Job Type:
  • Experience:
    Not Specified
  • Date Posted:

Job Description

Whitlock has a great opportunity for an experienced On-Site Service Technician to support our fantastic enterprise client base! The On-Site Service Technician provides technical support to customers through electronic dispatching, performs  preventive and corrective maintenance on audiovisual and broadcast systems, provides technical support to projects as needed, and manages customer relationship from a service perspective by providing professional, courteous support at all times. The On-Site Service Technician will coordinate very closely with the Help Desk, Sales, Management and Technical Operations to identify and repair customers customized solutions, identify sales opportunities, commitments and expectations, and will assist in training clients regarding their systems design, and its technical capabilities. This is a great opportunity for a self-driven candidate who thrives on working with cutting edge AV technology and interfacing with customers!

Whitlock is a video collaboration company that provides strategy, management, technologies and support to the world’s largest and most innovative businesses. We believe face-to-face collaboration creates stronger relationships and makes way for both business and personal success. What we give to a customer is the ability to connect, work together and share ideas with a reliable video experience. Whatever you’re trying to do, and who ever needs to join in, we’ll help you share it with the world.

Our company promotes and rewards client-focused behavior, entrepreneurial thinking, teamwork, integrity and a passion for success.

Required Skills
  • Provide direct assistance and training to end users in the operation of AV systems 
  • Perform routine preventive maintenance checks & services on AV/VTC systems
  • Perform advanced routine maintenance support on all AV systems including but not limited to basic troubleshooting and system fault isolation, projector lamp changes, filter cleaning, etc.
  • Provide Show Tech Support of planned events, both onsite and off, as needed
  • Work flexible schedule as required
  • Perform administrative tasks such as completing service tickets, maintaining active status board on system readiness, etc.
  • Perform service level troubleshooting and maintenance support on AV & VTC systems
  • Provide technical support with Cisco Telepresence administration & configuration:
    • Including SX, IX and Spark Room Kit endpoints
    • Cisco Call Manger cluster and VCS-C/E
    • Cisco Meeting Server
    • Telepresence Management System
  • Provide technical support & configuration for DSP/audio components:
  • Experience with Crestron programming & management of Crestron Fusion
  • Provide technical support to SMART interactive boards
  • Experience with INTEL Unite wireless conferencing
  • Coordinate any Whitlock and/or manufacture provided field support as required
  • Ensure vendor compliance with all Customer safety and procedural guidelines at all times
  • Track all maintenance activity start to finish with proper documentation
  • Maintain sufficient spares on hand to affect rapid problem resolution for routine service issues
  • Coordinate with Whitlock National Service Center for collateral support, RMA processing and parts procurement as needed
  • Coordinate outside rental & staging services for special events as needed
  • Maintain accurate inventory on all AV/VTC  systems including spare parts
  • Perform administrative tasks such as completing service tickets, maintaining active status board on system readiness, etc.
    • Setup and monitor video calls as needed
    • ClearOne Digital Signal Processors
    • Shure/Revo Labs Wireless Microphone systems
    • Sound reinforcement
    • Analog audio & VOIP integration

Soft Skills:

  • Customer friendly with customer service skills
  • Strong verbal and written communication skills
  • Experience dealing with Executive level, Exec Admins, and day to day operations
  • Experience with collaborating with cross functional teams
  • Self-Starter and ability to work independently